Which way should we choose?
If you have a billing team, start with software: it does the routine work and your team handles the
exceptions. Short on people in one area? Add that service. Rather not run billing at all? Choose full service.
The estimate above shows all three for your numbers.
What counts as collections?
Payments posted in the month: insurance payments from ERAs and EOBs, and patient payments, after takebacks.
It’s the collections figure in your monthly report, so every percentage on an invoice can be checked against
it.
How does the sliding scale work?
Each slice of the month’s collections has its own rate, and the rate on a slice never changes,
so growing never makes the dollars you’d already collected cost more.
What counts as a claim?
Each claim G3 Flow sends to your clearinghouse in the month. A corrected claim that goes out again counts
again.
Can we mix software and services?
Yes: the software plus any services you choose. When the services you want come to more than full service,
the estimate says so, and you can switch at any time.
What do the first 30 days cost?
The software is free for your first 30 days. Services and full service are billed from the day our
team starts working.
Is there a contract or a setup fee?
No setup fee: your go-live plan, enrollments, test claims and a parallel run are included. Software is month
to month. Services and full service end with 60 days’ notice, so the claims we’ve sent get worked to
payment.
What about our old AR?
Hand it to us along with everything else. Payments on it count in your collections like any other, with no
separate project fee.
Is there a minimum?
Software has a monthly minimum, and so does full service. Services are added to the
software.
We collect a lot. Is there volume pricing?
The sliding scale already lowers your rate as you grow, and the price per claim drops with
volume.
Are postage and card fees included?
Printing and postage for paper statements stay with your mailing vendor, and Stripe’s fees for online patient
payments are separate.
What if we leave?
Your data is yours. We export your claims, remittances, payments, denials and work history as CSV or JSON Lines,
de-identified or in full.